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Consumers trust e-commerce now
Zachary Russell, 2024 – digital editor, Chain Storage “Survey: Consumers trust e-commerce, but have concerns” Chain Storage, 2/21 https://chainstoreage.com/survey-consumers-trust-e-commerce-have-concerns //DH
A majority of consumers trust e-commerce platforms and social media marketplaces, but online sellers don’t feel the same way.
According to a global survey of 500 consumers and 525 e-sellers from insurance provider Chubb, 85% of consumers say they trust social media marketplaces. However, a large number of e-sellers don't trust social media commerce sites when it comes to managing inventory (75%), handling refunds and returns (69%), shipping and fulfillment (67%), payment processing (65%), and security and privacy (58%).
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