Innovation causes an unhealthy addiction to workplace technologies resulting in a decrease in productivity.

Cluster A is in a central position in the bibliographic coupling network in Figure 3. Research included in this cluster studies the adverse consequences of the adoption of Information and Communication Technologies (ICT) in organisations – with a particular focus on pervasive ICT technologies (i.e. technologies that can be used almost anytime and anywhere). The adverse consequences considered relate, mainly, to psychological effects on employees after technology adoption, related to job satisfaction and turnover intention (Ragu-Nathan et al. 2008), work-life conflicts (Golden 2006) and burn-out (Maslach, Schaufeli, and Leiter 2001). For instance, Turel, Serenko, and Giles (2011) provide an empirical analysis of North American firms and show how addiction to workplace technologies (e.g. mobile technologies; email) can decrease productivity and organisational commitment and increase turnover intention and work–family conflicts. The addiction symptoms identified refer to employees’ inability to reduce their use of workplace technologies due to psychological dependency. In this context, Turel et al. show that these employee additions threaten their social lives (family and friends) and cause self-neglect. Golden, Veiga, and Dino (2008) find similar results for the impacts of remote working technologies, among large high-tech companies that employ remote workers permanently. The authors identify a measure of professional isolation to investigate its connection to job performance and turnover intentions. The more recent studies in this cluster focus on the impacts of workrelated social media use on employees. For instance, van Zoonen, Verhoeven, and Vliegenthart (2016) argue that work-related social media use can trigger role pressures that have negative psychological effects leading to emotional exhaustion among employees.